1. The customer service center will conduct telephone consultation, warranty and complaint reception for end users from 8:00 to 17:00 every day.1. The customer service center will conduct telephone consultation, warranty and complaint reception for end users from 8:00 to 17:00 every day.
2. The company's technical service center and the national special maintenance point to provide users with the company's product maintenance and consulting services to ensure user use.
3. All products returned to the factory for repair are guaranteed to be repaired within three days after returning to the factory, and then the quality inspector will test the products, and the products can be shipped after the test is qualified.
4. All the special repair shops in the country are equipped with the company's common spare parts warehouse, which provides a strong guarantee for the timely supply of spare parts.
Note: When the following situations occur, the company does not provide free warranty service.
1. Beyond the company's free warranty period.
2. Cannot provide purchase invoice or valid proof of purchase.
3. Counterfeit or counterfeit the company's products.
4. Products not sold by the Company or authorized dealers.
5.Damage caused by abnormal power supply, natural disasters or improper use or operation.
Repairs beyond the free warranty
1.Repairs beyond the scope of free warranty shall be borne by the user.
2.The charge standard beyond the free warranty scope is charged to the user according to the local price bureau regulations and repair shop grade standards.
3.The cost item consists of door fee, repair fee, remote fee, auxiliary material fee and spare parts fee.
